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Jewells FAQ

All the information you need about our Jewells product, including jewellery care, material specifications and our range of necklaces, earrings, rings, bracelets and more.

Our Products

If you change your mind within 30 days, you can get a refund to the original payment method if you have your original receipt or proof of purchase.

Returns & Exchanges

Get in touch with us, customersupport@jewells.com, by providing your full name, email address and the country you placed the order in and we'll assist you.

Order Issues

The estimated delivery time is from the date the order ships, not necessarily the date the order is placed. All orders are usually shipped within 2 business days.

Shipping & Delivery

Choose from Piercing, Welding, Tattooing appointments in one of our stores. Available in West Quay, Lakeside, Westfield White City, Bluewater, The Oracle, Churchill Square.

In-Store Services

We have so much confidence in our Jewells jewellery that it is covered by our lifetime warranty against discolouration or tarnishing.