Lost Jewellery?Updated 19 days ago

If your order appears to be lost in transit, please contact our Customer Service Team [email protected]. We'll investigate the delivery with the courier and do everything we can to get your items to you as quickly as possible.

If an item is lost following successful delivery, or after an in-store purchase, we may be unable to offer a replacement as the item is no longer in our possession. In these circumstances, we recommend contacting your home, contents or travel insurance provider to discuss making a claim.

If you believe your item became lost due to a product fault, please get in touch with our Customer Service Team [email protected]. and share any relevant details and supporting photographs. We'll carefully review your case and be happy to advise on the next steps.

If you require proof of purchase or any further assistance, our Customer Service Team [email protected]. will be happy to help.