Have a question? Choose from one of the below subjects or add your own

Jewells FAQ

What's the difference between Gold Plated & Gold Vermeil?

Why do you use Lab-Grown Diamonds?

How to care for your Jewells jewellery

Is the jewellery waterproof?

How do I find my ring size?

Our Products

How do I make a return?

Do you offer refunds or exchanges?

What’s your Returns policy?

When will I get my refund?

Returns & Exchanges

How do I cancel my order?

What is your cancellation policy?

Can I edit or add anything to my order?

How do I apply promo/discount codes?

Payments & Discounts

Order Issues

What happens if my package is lost or arrives in a damaged state?

What is your shipping policy?

How much does shipping cost?

Where do you ship to?

Do you offer expedited shipping?

How do I track my order?

How long does delivery take?

Festive shipping

Shipping & Delivery

Which stores can I visit?

Can I bring a friend to my appointment?

Which areas can I get pierced?

How do I prepare for my first Piercing?

Do you pierce with piercing guns or needles?

Piercing Services

In-Store Services

Warranty Maintenance & Care Tips

Intellectual Property and Acceptable Use

Prohibited Use

Links to Other Websites

Privacy & Cookie Policy

Jewells Retail Limited – Company Information

General Terms

Limitation of Liability

Website Availability & Disclaimers

Promotion: Free Made-to-Fade Tattoo or Piercing for You & a Friend

Promotion: Gift With Purchase Chubby Huggies

Promotion: The Jewells Tennis Club Event

Promotion: Wimbledon Buy One, Stack Two

Promotion: Summer Sale

Promotion: Black Friday VIP Early Access

Promotion: Extended Returns

Promotion: Black Friday VIP Early Access copy

Offers & Promotions

Terms & Conditions

All the information you need about our Jewells product, including jewellery care, material specifications and our range of necklaces, earrings, rings, bracelets and more.

If you change your mind within 30 days, you can get a refund to the original payment method if you have your original receipt or proof of purchase.

Get in touch with us, customersupport@jewells.com, by providing your full name, email address and the country you placed the order in and we'll assist you.

The estimated delivery time is from the date the order ships, not necessarily the date the order is placed. All orders are usually shipped within 2 business days.

Choose from Piercing, Tattooing appointments in one of our stores. Available in West Quay, Lakeside, Westfield White City, Bluewater, The Oracle.