Returns & Exchanges
If you change your mind within 30 days, you can get a refund to the original payment method if you have your original receipt or proof of purchase.
How do I make a return?
Changed your mind? We've made returns & exchanges eas - you can obtain a refund within 30 days of your in-store purchase or from delivery of your online order.UK ReturnsBought something in-store? Just return your Jewells with your original receipt or
Do you offer refunds or exchanges?
Yes, if you change your mind within 30 days of your in-store purchase or from delivery of your online order, you can obtain a refund to the original payment method if you have your original receipt or proof of purchase. For online returns, please use
What’s your returns policy?
These Returns & Exchanges terms should be read together with, and are subject to, the Jewells Terms and Conditions. UK Returns. You have a 30-day return window from the delivery date, and UK returns are free. International Returns. You have 30 days f
When will I get my refund?
Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow 3-5 business days after receipt of your return for the refund to reflect in your account.
Can I return earrings?
Returns EligibilityTo be eligible for a return, your item must:. Non-Returnable Items. For hygiene and safety reasons, we are unable to accept returns on:. Return Processing. To start a return, you'll need to use our Returns Portal, where you'll be g
My item is faulty how do I return?
We're sorry to hear you've experienced an issue with your item. To report a faulty item, please submit a request through our Returns Portal. During the process, you'll be asked to provide additional information about the issue, including a descriptio
Can I return my order to any store?
Returns must be made through the same sales channel in which the purchase was made. For all returns, you'll need to provide proof of purchase, such as your store receipt or order confirmation email. If you're unsure where your order was placed or nee