My item is faulty how do I return?Updated 21 days ago

We're sorry to hear you've experienced an issue with your item.

To report a faulty item, please submit a request through our Returns Portal. During the process, you'll be asked to provide additional information about the issue, including a description and supporting photographs of the item.

Once submitted, your request will be reviewed by our Customer Service Team to determine whether the issue is covered under our returns policy.

If your claim is approved, you'll receive a returns label and instructions on how to send the item back to us for further inspection.

We aim to review faulty item requests as quickly as possible and will keep you updated throughout the process.