How do I make a return?Updated 10 days ago

Changed your mind? We've made Returns & Exchanges easy — you can obtain a refund within 30 days of your in-store purchase or from delivery of your online order.

UK RETURNS

Bought something in-store? Just return your Jewells with your original receipt or proof of purchase. If you don't have proof of purchase, we can make an exchange.

Shopped online? UK Returns are free. For online returns please use our UK Returns Portal. 

INTERNATIONAL RETURNS 

Use Delivery fees will be payable by the customer via DHL Express.  

If you wish to use a different carrier, you can make your selection in our International Returns Portal.

All items returned to Jewells in store or online must be in their original packaging, unworn and in sale condition. 

Unfortunately, subject to law we do not accept returns or exchanges on: Earrings, Permanent Jewellery, Piercing Jewellery or gift cards.  Read our Terms & Conditions policy for more information.