Have a question? Choose from one of the below subjects or add your own

jewells

<p>Once your return has been received and processed, you will be notified via email when the refund has been issued.</p><p>Please allow 3-5 business days after receipt of your return for the refund to reflect in your account.</p>

Once your return has been received and processed, you will be notified via email when the refund has been issued. Please allow 3-5 business days after receipt of your return for the refund to reflect in your account.

When will I get my refund?

Returns & Exchanges

What's the difference between Gold Plated & Gold Vermeil?

Why do you use Lab-Grown Diamonds?

How to care for your Jewells jewellery

Is the jewellery waterproof?

How do I find my ring size?

Our Products

How do I make a return?

Do you offer refunds or exchanges?

What’s your Returns policy?

How do I cancel my order?

What is your cancellation policy?

Can I edit or add anything to my order?

How do I apply promo/discount codes?

Payments & Discounts

Order Issues

What happens if my package is lost or arrives in a damaged state?

What is your shipping policy?

How much does shipping cost?

Do you ship worldwide?

Do you offer expedited shipping?

How do I track my order?

How long does delivery take?

Shipping & Delivery

Which stores can I visit?

Can I bring a friend to my appointment?

What happens in my Tattoo Appointment?

How do I prepare for my first tattoo?

What should I wear to my Tattoo appointment?

Is the made-to-fade tattoo done the same way?

Can I bring my own Tattoo design?

Can I change my Tattoo design after the stencil's been done?

Tattoo Services

Which areas can I get pierced?

How do I prepare for my first Piercing?

Do you pierce with piercing guns or needles?

Piercing Services

Which areas can I get welded jewellery?

What happens in my Welding appointment?

Welding Services

In-Store Services

What's not covered by the Lifetime Warranty?

How do I get the Lifetime Warranty for my jewellery?

Lifetime Warranty

Our Lifetime Warranty Promise

How to Register Your Jewells Lifetime Warranty

What’s Covered Under the Jewells Lifetime Warranty?

Making a Lifetime Warranty Claim

Warranty Maintenance & Care Tips

Intellectual Property and Acceptable Use

Prohibited Use

Links to Other Websites

Privacy & Cookie Policy

Jewells Retail Limited – Company Information

General Terms

Limitation of Liability

Website Availability & Disclaimers

Promotion: Free Made-to-Fade Tattoo or Piercing for You & a Friend

Terms & Conditions

When will I get my refund?Updated 18 days ago