What’s your Returns policy?Updated a day ago

These Returns & Exchanges terms should be read together with, and are subject to, the Jewells Terms and Conditions. 

UK Returns

You have a 30-day Return window from the delivery date, and UK Returns are free.

International Returns

You have 30 days from your delivery date to register a return.  

Delivery fees will be payable by the customer via DHL Express.  

If you wish to use a different carrier, you can make your selection in our returns portal. 

Global Returns Portal

If you change your mind within 30 days of your in-store purchase or from delivery of your online order, you can obtain a refund to the original payment method if you have your original receipt or proof of purchase.  

For online Returns, please use our Returns Portal.

If you don’t have proof of purchase, we are happy to exchange your items in-store. Exchanges are not available online.  

All items returned to Jewells in-store or online must be in their original packaging, unworn and in sale condition. 

Unfortunately, subject to law, we do not accept returns or exchanges on: Earrings, Permanent Jewellery, Piercing Jewellery or gift cards. 

CONDITIONS OF RETURN: 

• Items returned must be in their original sale condition (unworn and unused with all original packaging and labels)
• Earrings, piercing products, permanent jewellery, and gift cards cannot be returned for change of mind reasons.
• Shipping costs from online purchases and click and collect are non-refundable
• You may be asked to provide personal details for returns or exchanges for verification purposes

FINAL SALE

Final Sale items, whether purchased in-store or online, are non-returnable and non-refundable unless the item is faulty, damaged, or not as described.

In store purchases:

All Final Sale items purchased in-store are sold as non-returnable. We do not offer exchanges, credit notes, or refunds for change-of-mind returns (including issues related to size, colour, or fit) on these items. This does not affect your statutory rights in the event an item is faulty or misdescribed. 

Online purchases:

If you purchase a Final Sale item online, please note the following:

• Under the Consumer Contracts Regulations 2013, you have the right to cancel your online order within 14 days of receiving the goods and receive a full refund — even for sale items.
• However, this right does not apply to certain goods, such as personalised items or goods that cannot be returned for hygiene reasons such as earrings.
• If your item qualifies as exempt, or if the product is clearly marked as Final Sale and non-returnable, we may decline change-of-mind returns after this period.

Faulty or misdescribed items remain eligible for return, refund, or exchange under the Consumer Rights Act 2015, regardless of whether they were marked as Final Sale.

FAULTY RETURNS

If you believe an item you have purchased is faulty, please contact us at [email protected] or visit your local store.