Can I return earrings?Updated 20 days ago
Returns Eligibility
To be eligible for a return, your item must:
- Be unworn and unused
- Be returned within 30 days of purchase
- Show no signs of wear, damage, or alteration
- Be returned in its original packaging and condition
Non-Returnable Items
For hygiene and safety reasons, we are unable to accept returns on:
- Jewellery used for a piercing service
- Individual piercing jewellery posts
- Worn earrings
- Worn piercing jewellery
Return Processing
To start a return, you'll need to use our Returns Portal, where you'll be guided through the returns process and provided with the appropriate return instructions.
If you believe your item is faulty, the Returns Portal will prompt you to provide additional information and supporting images. Our team will review the details before confirming whether the item qualifies for return. If approved, a returns label will be provided.
Once your return reaches our warehouse, each item will be carefully inspected and, where applicable, sterilised before being processed.
Please allow 7–14 business days for refunds, store credit, or exchanges to be completed from the date your return is received at our warehouse.
We aim to process all returns as quickly as possible and often within a shorter timeframe.