London - Westfield, White City. Unit SU-1222, Ariel Way London, W12 7GF. Kent - Bluewater. Unit L127, Bluewater Parkway, Greenhithe, DA9 9ST. Southampton - West Quay. Unit SU7, Harbour Parade, Southampton, SO15 1QF. Newcastle - Eldon Square. Unit 9c,

London - Westfield, White CityUnit SU-1222, Ariel Way London, W12 7GFKent - BluewaterUnit L127, Bluewater Parkway, Greenhithe, DA9 9STSouthampton - West QuayUnit SU7, Harbour Parade, Southampton, SO15 1QFNewcastle - Eldon SquareUnit 9c, 5 Grey&apos;s Quarter, Newcastle, NE1 7JBEssex - LakesideUnit 234, West Thurrock Way, Grays, RM20 2ZPReading - The OracleUnit 31, Bridge Street, Reading, RG1 2AQ

Which stores can I visit?

Piercing Services

Have a question? Choose from one of the below subjects or add your own

Jewells FAQ

Choose from Piercing, Tattooing appointments in one of our stores. Available in West Quay, Lakeside, Westfield White City, Bluewater, The Oracle.

In-Store Services

How to care for your Jewells jewellery

How do I find my ring size?

What materials do we use?

Why has my Jewellery discoloured?

Lost Jewellery?

Our Products

How do I make a return?

Do you offer refunds or exchanges?

What’s your returns policy?

When will I get my refund?

Can I return earrings?

My item is faulty how do I return?

Can I return my order to any store?

Returns & Exchanges

How do I cancel my order?

What is your cancellation policy?

Can I edit or add anything to my order?

Something is missing from my order / received wrong item

How do I apply promo/discount codes?

What payment methods do you accept?

How do I use my gift card?

Payments & Discounts

Order Issues

What happens if my package is lost or arrives in a damaged state?

What is your shipping policy?

How much does shipping cost?

Where do you ship to?

Do you offer expedited shipping?

How do I track my order?

How long does delivery take?

How is my order packed?

My order hasn't arrived yet? What should I do?

What courier will my parcel be shipped with?

Do I need to pay customs and duties charges?

EU Delivery

North America Delivery

International Delivery

My order is being sent back to you?

Shipping & Delivery

Do you pierce with piercing guns or needles?

Can I bring my own jewellery for a piercing appointment?

How do I prepare for my first Piercing?

Which areas can I get pierced?

Can I bring a friend to my appointment?

Piercing Aftercare

How old do I have to be to get pierced?

Piercing downsizing service

Intellectual Property and Acceptable Use

Prohibited Use

Links to Other Websites

Privacy & Cookie Policy

Jewells Retail Limited – Company Information

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Spring 3 for 2 Promotion

Welcome Discount

Gift with Purchase Promotion

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Terms & Conditions

In-Store Services

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Piercing Services

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Which stores can I visit?