Shipping & Delivery
The estimated delivery time is from the date the order ships, not necessarily the date the order is placed. All orders are usually shipped within 2 business days.
What happens if my package is lost or arrives in a damaged state?
Lost packagesAt Jewells we strive to ensure every order reaches you in perfect condition. In the event that your order is lost in transit, please contact our customer service team on [email protected] with your order number and all relevant
What is your shipping policy?
UK Delivery Free UK DeliveryEnjoy free standard delivery on all orders over £40.Standard Delivery - £3.99We use Royal Mail for all standard UK deliveries. Orders typically arrive within 2–4 days from the time of order, with dispatch included in this
How much does shipping cost?
UK DeliveryFree UK DeliveryEnjoy free standard delivery on all orders over £40.Standard Delivery (UK) - £3.99We use Royal Mail for all standard UK deliveries. Orders typically arrive within 2–4 days from the time of order, with dispatch included in t
Where do you ship to?
We ship to the following countries:
Do you offer expedited shipping?
For UK orders, we offer Royal Mail Tracked 24 for £8.99 as an express delivery option at checkout. All international orders are shipped via DHL Standard, with pricing varying by country.
How do I track my order?
Once your order has been placed, you'll receive an order confirmation email containing your order details. You can also track your order at any time through our Order Tracking Portal. To access your order information, you'll need the email address or
How long does delivery take?
Delivery times vary depending on the destination and the shipping method selected. Standard UK Delivery. Orders placed before 3pm, Monday to Friday, are sent via Royal Mail 48 and typically arrive within 2–4 days from the time of order, with dispatch
How is my order packed?
All of our jewellery is carefully packaged to ensure it arrives safely. Your order will be presented in one of our signature Jewells jewellery pouches, which are designed to protect your pieces and are perfect for storing your jewellery when not bein
My order hasn't arrived yet? What should I do?
We're sorry to hear that your order hasn't arrived yet. Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking details, allowing you to follow your parcel's journey. If you haven't received a dispatch con
What courier will my parcel be shipped with?
We offer a range of tracked delivery services to ensure your order arrives safely and efficiently. For UK orders, you can choose between:. Royal Mail Tracked 24. Royal Mail Tracked 48. The delivery options available at checkout will depend on your lo
Do I need to pay customs and duties charges?
For orders shipped outside the UK, prices displayed on our website do not include any local taxes, customs duties, or import fees that may be charged by the destination country. If customs charges, import duties, or local taxes apply to your order, t
EU Delivery
All Europe orders are dispatched via DHL and are fully tracked. Delivery times vary by country but typically take 2–5 business days. Shipping costs are calculated at checkout and usually range between €24–€50. We currently ship to: Austria, Belgium,
North America Delivery
All North America orders are dispatched via DHL and are fully tracked. Delivery times vary by location but typically take 2-14 business days. Shipping costs are calculated at checkout, with an estimated fee of $39 per order. Please note that customs
International Delivery
We ship all international orders via DHL, offering a fully tracked and reliable delivery service to destinations worldwide. Delivery times and shipping costs vary depending on your location and will be displayed at checkout before you place your orde
My order is being sent back to you?
We're sorry to hear that your order is being returned to us. If your parcel is being returned to our warehouse, please contact the Jewells Customer Service Team with your order number and full delivery address. We'll review the tracking information a