What is your shipping policy?Updated 13 days ago

Jewells offers standard domestic delivery services using Royal Mail. The advised delivery time is from the date the order has shipped, not necessarily the date the order was placed. All orders are usually shipped within 2 business days. 

Please allow an additional 5 business days for regional delivery. 

Due to potential and unexpected delivery disruptions, delays may occur. 

During sale and promotional periods, all orders will be processed and dispatched as quickly as possible from our shop locations. However, busy periods could result in some delays with dispatch. 

If there is an issue with your delivery, we will do our best to ensure it is resolved - however, we cannot make guarantees. Due to the nature of postal services, some circumstances may impact the successful delivery of your parcel. 

Please note that we are not liable for any delays caused by events outside of our control. 

Duties and Taxes 

All prices on our international website are displayed excluding tax for all locations. Tax will be calculated at checkout and visible on your order confirmation. If you purchase products for delivery to an international destination, your order may be subject to import duties which are calculated and applied at checkout. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you breach any such laws.  

Please note that there may be delays during promotional periods. We apologise for any inconvenience caused.