What is your shipping policy?Updated 5 days ago
Jewells offers standard domestic delivery services using Royal Mail. The advised delivery time is from the date the order has shipped, not necessarily the date the order was placed. All orders are usually shipped within 2 business days.
Please allow an additional 5 business days for regional delivery.
Due to potential and unexpected delivery disruptions, delays may occur.
During sale and promotional periods, all orders will be processed and dispatched as quickly as possible from our shop locations. However, busy periods could result in some delays with dispatch.
If there is an issue with your delivery, we will do our best to ensure it is resolved - however, we cannot make guarantees. Due to the nature of postal services, some circumstances may impact the successful delivery of your parcel.
Please note that we are not liable for any delays caused by events outside of our control.
Duties and Taxes
All prices on our international website are displayed excluding tax for all locations. Tax will be calculated at checkout and visible on your order confirmation. If you purchase products for delivery to an international destination, your order may be subject to import duties which are calculated and applied at checkout. You must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable or responsible if you breach any such laws.
Please note that there may be delays during promotional periods. We apologise for any inconvenience caused.
Items Not Received But Marked Delivered
Please note that we do not issue refunds or replacements for items that are tracked as delivered, even if you haven't received them.
In most cases where an item can be marked as delivered but not received, it's because they've been delivered to a work address, reception or colleague within the company — we always suggest delivering to a personal address to avoid this happening.
If this has happened to you, you can request a proof of delivery certificate from DPD via the online tracking link you received in your email.
Jewells Limited cannot be held responsible for goods that are lost or delayed in transit.