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Jewells FAQ

<p>We ship to the following countries:<br id="isPasted"><br></p><table id="isPasted" class="fr-table-selection-hover"><thead><tr><th style="width: 11.6977%;">REGION</th><th style="width: 88.1578%;">COUNTRY</th></tr></thead><tbody><tr><td style="width: 11.6977%;">North America</td><td style="width: 88.1578%;">United States of America</td></tr><tr><td style="width: 11.6977%;">Oceania</td><td style="width: 88.1578%;">Australia, New Zealand, arriving 2-15 business days from time of order. Shipping fees range between 74-100 AUD. &#xA0;</td></tr><tr><td style="width: 11.6977%;">Europe</td><td style="width: 88.1578%;">Austria, Belgium, Denmark, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Monaco, Netherlands, Poland, Portugal, Romania, Spain, Switzerland, Sweden</td></tr><tr><td style="width: 11.6977%;">Africa</td><td style="width: 88.1578%;">We only currently ship to South Africa with shipping times varying between 2-15 business days. The cost of shipping cost, excluding all duties and taxes is between 800-1000 ZAR.&#xA0;<br></td></tr></tbody></table><p><br></p><p><br></p>

Where do you ship to?

Shipping & Delivery

What's the difference between Gold Plated & Gold Vermeil?

Why do you use Lab-Grown Diamonds?

How to care for your Jewells jewellery

Is the jewellery waterproof?

How do I find my ring size?

Our Products

How do I make a return?

Do you offer refunds or exchanges?

What’s your Returns policy?

When will I get my refund?

Returns & Exchanges

How do I cancel my order?

What is your cancellation policy?

Can I edit or add anything to my order?

How do I apply promo/discount codes?

Payments & Discounts

Order Issues

What happens if my package is lost or arrives in a damaged state?

What is your shipping policy?

How much does shipping cost?

Do you offer expedited shipping?

How do I track my order?

How long does delivery take?

Which stores can I visit?

Can I bring a friend to my appointment?

What happens in my Tattoo Appointment?

How do I prepare for my first tattoo?

What should I wear to my Tattoo appointment?

Can I bring my own Tattoo design?

Can I change my Tattoo design after the stencil's been done?

Tattoo Services

Which areas can I get pierced?

How do I prepare for my first Piercing?

Do you pierce with piercing guns or needles?

Piercing Services

Which areas can I get welded jewellery?

What happens in my Welding appointment?

Welding Services

In-Store Services

What's not covered by the Lifetime Warranty?

How do I get the Lifetime Warranty for my jewellery?

Lifetime Warranty

Our Lifetime Warranty Promise

How to Register Your Jewells Lifetime Warranty

What’s Covered Under the Jewells Lifetime Warranty?

Making a Lifetime Warranty Claim

Warranty Maintenance & Care Tips

Intellectual Property and Acceptable Use

Prohibited Use

Links to Other Websites

Privacy & Cookie Policy

Jewells Retail Limited – Company Information

General Terms

Limitation of Liability

Website Availability & Disclaimers

Promotion: Free Made-to-Fade Tattoo or Piercing for You & a Friend

Promotion: Gift With Purchase Chubby Huggies

Promotion: The Jewells Tennis Club Event

Promotion: Wimbledon Buy One, Stack Two

Promotion: Summer Sale

Offers & Promotions

Terms & Conditions

Where do you ship to?Updated a month ago