My order is being sent back to you?Updated 21 days ago

We're sorry to hear that your order is being returned to us.

If your parcel is being returned to our warehouse, please contact the Jewells Customer Service Team with your order number and full delivery address. We'll review the tracking information and advise on the next steps.

Please note that if your parcel has been redirected to a collection point or is showing as being returned by the courier, we may need to investigate with the carrier before we can confirm whether a replacement parcel can be sent.

If the tracking confirms that the parcel is on its way back to us, we'll be able to discuss the available options with you, including a replacement, refund, or store credit where applicable.

If you have any questions or need assistance, our Customer Service Team will be happy to help [email protected]