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Jewells FAQ

We&apos;re sorry to hear that your order hasn&apos;t arrived yet.Once your order has been dispatched, you&apos;ll receive a shipping confirmation email with your tracking details, allowing you to follow your parcel&apos;s journey.If you haven&apos;t received a dispatch confirmation email, or your tracking information isn&apos;t showing any updates, please&#xA0;contact our customer service team on&#xA0;<a href="mailto:%20customersupport@jewells.com">customersupport@jewells.com</a>, and we&apos;ll be happy to assist.If your parcel is experiencing a significant delay or has not arrived, please let us know within&#xA0;14 working days of the last tracking update&#xA0;so that we can investigate this with the courier.We&apos;re always here to help and will do our best to resolve this as quickly as possible.

We're sorry to hear that your order hasn't arrived yet. Once your order has been dispatched, you'll receive a shipping confirmation email with your tracking details, allowing you to follow your parcel's journey. If you haven't received a dispatch con

My order hasn't arrived yet? What should I do?

Shipping & Delivery

How to care for your Jewells jewellery

How do I find my ring size?

What materials do we use?

Why has my Jewellery discoloured?

Lost Jewellery?

Our Products

How do I make a return?

Do you offer refunds or exchanges?

What’s your returns policy?

When will I get my refund?

Can I return earrings?

My item is faulty how do I return?

Can I return my order to any store?

Returns & Exchanges

How do I cancel my order?

What is your cancellation policy?

Can I edit or add anything to my order?

Something is missing from my order / received wrong item

How do I apply promo/discount codes?

What payment methods do you accept?

How do I use my gift card?

Payments & Discounts

Order Issues

What happens if my package is lost or arrives in a damaged state?

What is your shipping policy?

How much does shipping cost?

Where do you ship to?

Do you offer expedited shipping?

How do I track my order?

How long does delivery take?

How is my order packed?

What courier will my parcel be shipped with?

Do I need to pay customs and duties charges?

EU Delivery

North America Delivery

International Delivery

My order is being sent back to you?

Which stores can I visit?

Do you pierce with piercing guns or needles?

Can I bring my own jewellery for a piercing appointment?

How do I prepare for my first Piercing?

Which areas can I get pierced?

Can I bring a friend to my appointment?

Piercing Aftercare

How old do I have to be to get pierced?

Piercing downsizing service

Piercing Services

In-Store Services

Intellectual Property and Acceptable Use

Prohibited Use

Links to Other Websites

Privacy & Cookie Policy

Jewells Retail Limited – Company Information

General Terms

Limitation of Liability

Website Availability & Disclaimers

Spring 3 for 2 Promotion

Welcome Discount

Gift with Purchase Promotion

Offers & Promotions

Terms & Conditions

My order hasn't arrived yet? What should I do?Updated 20 days ago