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Jewells FAQ

For UK orders, we offer Royal Mail Tracked 24 for £8.99 as an express delivery option at checkout. All international orders are shipped via DHL Standard, with pricing varying by country.

Do you offer expedited shipping?

Shipping & Delivery

How to care for your Jewells jewellery

How do I find my ring size?

What materials do we use?

Why has my Jewellery discoloured?

Lost Jewellery?

Our Products

How do I make a return?

Do you offer refunds or exchanges?

What’s your returns policy?

When will I get my refund?

Can I return earrings?

My item is faulty how do I return?

Can I return my order to any store?

Returns & Exchanges

How do I cancel my order?

What is your cancellation policy?

Can I edit or add anything to my order?

Something is missing from my order / received wrong item

How do I apply promo/discount codes?

What payment methods do you accept?

How do I use my gift card?

Payments & Discounts

Order Issues

What happens if my package is lost or arrives in a damaged state?

What is your shipping policy?

How much does shipping cost?

Where do you ship to?

How do I track my order?

How long does delivery take?

How is my order packed?

My order hasn't arrived yet? What should I do?

What courier will my parcel be shipped with?

Do I need to pay customs and duties charges?

EU Delivery

North America Delivery

International Delivery

My order is being sent back to you?

Which stores can I visit?

Do you pierce with piercing guns or needles?

Can I bring my own jewellery for a piercing appointment?

How do I prepare for my first Piercing?

Which areas can I get pierced?

Can I bring a friend to my appointment?

Piercing Aftercare

How old do I have to be to get pierced?

Piercing downsizing service

Piercing Services

In-Store Services

Intellectual Property and Acceptable Use

Prohibited Use

Links to Other Websites

Privacy & Cookie Policy

Jewells Retail Limited – Company Information

General Terms

Limitation of Liability

Website Availability & Disclaimers

Spring 3 for 2 Promotion

Welcome Discount

Gift with Purchase Promotion

Offers & Promotions

Terms & Conditions

Do you offer expedited shipping?Updated 2 months ago