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Jewells FAQ

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Please refer to our Privacy Policy for information on how we collect, use, and protect your personal data.

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Privacy & Cookie Policy

Terms & Conditions

How to care for your Jewells jewellery

How do I find my ring size?

What materials do we use?

Our Products

How do I make a return?

Do you offer refunds or exchanges?

What’s your returns policy?

When will I get my refund?

Returns & Exchanges

How do I cancel my order?

What is your cancellation policy?

Can I edit or add anything to my order?

How do I apply promo/discount codes?

Payments & Discounts

Order Issues

What happens if my package is lost or arrives in a damaged state?

What is your shipping policy?

How much does shipping cost?

Where do you ship to?

Do you offer expedited shipping?

How do I track my order?

How long does delivery take?

Festive shipping

Shipping & Delivery

Which stores can I visit?

Can I bring a friend to my appointment?

Which areas can I get pierced?

How do I prepare for my first Piercing?

Do you pierce with piercing guns or needles?

Piercing Services

In-Store Services

Warranty Maintenance & Care Tips

Intellectual Property and Acceptable Use

Prohibited Use

Links to Other Websites

Jewells Retail Limited – Company Information

General Terms

Limitation of Liability

Website Availability & Disclaimers

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Promotion: Gift With Purchase Chubby Huggies

Promotion: The Jewells Tennis Club Event

Promotion: Wimbledon Buy One, Stack Two

Promotion: Summer Sale

Promotion: Black Friday VIP Early Access

Promotion: Extended Returns

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Offers & Promotions

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