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Jewells FAQ

Promotion: Black Friday VIP Early Access 70% Off Selected StylesWe reserve the right to offer/change any promotional or limited time offers at anytime in store and/or online&#x202F;&#xA0;November 21st 2025&#xA0;<ul><li style="font-size: 15px;">This promotional offer is valid online at www.jewells.com and is subject to our standard terms and conditions accessible <a href="https://jewells.com/policies/terms-of-service" target="_blank" rel="noopener noreferrer">here</a>, which you acknowledge and accept by purchasing any products.&#xA0;</li><li style="font-size: 15px;">This offer is available whilst stock lasts or until midnight Monday December 1st 2025, whichever is earlier.</li><li style="font-size: 15px;">This offer applies exclusively to selected styles and is subject to any other eligibility conditions advised to you on our website.&#xA0;</li><li style="font-size: 15px;">We expressly reserve the right to alter or withdraw a promotion without notice at any time.&#xA0;</li><li style="font-size: 15px;">Discount as reflected in cart.</li></ul>

Promotion: Black Friday VIP Early Access 70% Off Selected Styles. We reserve the right to offer/change any promotional or limited time offers at anytime in store and/or online. November 21st 2025.

Promotion: Black Friday VIP Early Access

Terms & Conditions

Offers & Promotions

What's the difference between Gold Plated & Gold Vermeil?

Why do you use Lab-Grown Diamonds?

How to care for your Jewells jewellery

Is the jewellery waterproof?

How do I find my ring size?

Our Products

How do I make a return?

Do you offer refunds or exchanges?

What’s your Returns policy?

When will I get my refund?

Returns & Exchanges

How do I cancel my order?

What is your cancellation policy?

Can I edit or add anything to my order?

How do I apply promo/discount codes?

Payments & Discounts

Order Issues

What happens if my package is lost or arrives in a damaged state?

What is your shipping policy?

How much does shipping cost?

Where do you ship to?

Do you offer expedited shipping?

How do I track my order?

How long does delivery take?

Shipping & Delivery

Which stores can I visit?

Can I bring a friend to my appointment?

What happens in my Tattoo Appointment?

How do I prepare for my first tattoo?

What should I wear to my Tattoo appointment?

Can I bring my own Tattoo design?

Can I change my Tattoo design after the stencil's been done?

Tattoo Services

Which areas can I get pierced?

How do I prepare for my first Piercing?

Do you pierce with piercing guns or needles?

Piercing Services

In-Store Services

Warranty Maintenance & Care Tips

Intellectual Property and Acceptable Use

Prohibited Use

Links to Other Websites

Privacy & Cookie Policy

Jewells Retail Limited – Company Information

General Terms

Limitation of Liability

Website Availability & Disclaimers

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